Karen has over 20 years of experience in the nursing industry. She has worked in hospitals as an RN since 2003, including Mercy and Citizens Memorial in Missouri. Her leadership role in partnership with hospitals across the U.S. focuses on improving their quality of care. Karen now brings her passion for helping patients navigate the healthcare system to Reclaim, providing practical health education. In her spare time, she’s active in her children’s school system and community, and loves to read mystery novels and garden.
Susie began her career in healthcare at Aetna starting in 2003. Starting on the ground floor in customer service, working her way up to Medicare Sales and Provider Contracting. Since then, she’s worked as the Executive Director of a mid-sized medical practice, a Senior Care Consultant at Anthem, and on the government side of healthcare helping build a large network of physicians for veteran access across the U.S. Susie brings her in-depth understanding of claims, benefits, Medicare plans and contract negotiations to Reclaim so readers can feel confident and comfortable in even the most complicated medical billing situations.