Overview
This glass manufacturing company employs over 15,000 workers. The majority of the workforce is production line, shop floor staff earning under $25 per hour.
The company has long prided itself on offering health insurance to its full-time workforce, viewing healthcare benefits as a cornerstone of its commitment to employee well-being. However, the company recognized that many employees struggled to maximize the financial value of their benefits, often leading to out-of-pocket medical expenses, stress, and missed opportunities for care.
After implementing Reclaim at open enrollment, the company saw significantly higher enrollment and engagement compared to typical benefits point solutions. Reclaim drove measurable, real dollar savings for the company and its employees.
Employee spotlight
"Thank you for your thorough review! I had no clue I could get this reimbursed. Very much appreciated!!"
Senior Logistics Manager
The Challenge
Despite offering robust health insurance, this employer faced several critical challenges:
Financial strain
Rising costs and high deductibles created financial pressure for employees living paycheck to paycheck. KFF surveys show that excessive medical debt disproportionately impacts certain groups, particularly people with lower incomes.
Confusion around bills
Workers frequently struggled to understand and resolve medical bills. Contesting a bill can take months, traditionally requiring consistent attention and persistence from the employee.
Difficulty understanding and navigating benefits
Unfamiliarity with complex insurance terminology and the overwhelming nature of comparing options without adequate guidance or support.
The HR team recognized that simply offering insurance wasn't enough; employees needed expert guidance to navigate the complexities of healthcare billing and benefits.
A population of predominantly hourly workers experiences powerful healthcare benefits optimization.
The Solution
This manufacturer partnered with Reclaim Health, the healthcare financial advocacy platform designed to help employees maximize their employer-sponsored benefits.
Personalized Support
Always-on technology, powered by AI and claims data, proactively conducts reviews of all medical bills, appeals denied claims, uncovers prescription drug savings, and uncovers other savings opportunities. In addition to technology, human advocates step in when needed to resolve complex issues.
Proactive Recommendations
All year round, Reclaim recommends, in the context of the employee’s actual health events, opportunities to take advantage of preventive care, in-network services, and the company’s ancillary benefits programs. Reclaim’s targeted outreach to high-risk employees, in the context of bills, is particularly effective.
Comprehensive Data Insights
The company — and its benefits consultant — gained detailed insights into healthcare trends, enabling the company to design benefits tailored to its employees’ needs.
